Service Types

 PIITs Service Metrix

@Incident Management

Gain control of your help desk.

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

@Problem Management

Go beyond firefighting.

Classify, analyze, and take problems to closure. Analyze the root cause and reduce repeat incidents in your IT.

@Change Management

Manage changes with precision

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

@Service Catalog

Optimize service delivery

Create and publish your service catalog with custom service level agreements (SLAs) and multi-stage approvals. Ensure better end user satisfaction and better visibility for IT.

@CMDB

Get the bigger picture

Track and manage all configuration? Items and map their relationships and dependencies. Visually analyze the impact of changes and outages for informed decision making.

@PO & Contract Management

Track IT and Non IT purchases and contracts

Create POs, manage product catalogs, and automate the approval process. Track IT hardware and software contracts to improve compliance.

@Reports

Drive decisions with the right data

Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk performance using real-time and customizable dashboards.

@Integrations

Collaborate with other IT systems

Enjoy tight integration with software that monitors and manages your networks, applications, desktops, and Active Directory. Get what you always wanted - 360-degree visibility of your IT!

@Asset Management

Streamline asset management

Discover, track, and manage your IT hardware and software assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

@IT Project Management

Deliver IT projects on time